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Thread: Spam, harassment, unwanted messages: How to deal with them?

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    Veteran Mistery's Avatar
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    Exclamation Spam, harassment, unwanted messages: How to deal with them?

    Dear GH Members,

    Moderation would like to stress the role of our members in helping us deal with spam messages, or rude and harassing comments in threads, private messages, or visitor messages.

    We are doing our best to keep the forums free from spam, rude messages, and foul language.
    Moreover, we do not tolerate harassing or bullying, which has become a problem in certain online communities as you may have heard.

    However, please be aware that moderation

    • can miss spam or rude posts
    • does not have the resources to check all members' Visitor Messages regularly, we can only do random checking
    • can't monitor Private Messages


    Therefore we rely on your help:



    • Please report posts that need our attention (spam, profanity, rude contents, but also double posts, missing spoiler tags, riddle threads containing level links or solutions etc.)
    • Please report private messages that contain profanity, rude comments, links to dubious sites, harassing messages, or anything that you are uncomfortable with.
    • Please report visitor messages that contain profanity, rude comments, links to dubious sites, harassing messages, or anything that you are uncomfortable with.


    How to report posts, private messages or visitor messages?

    Posts:
    You find this icon Name:  report-btn.png
Views: 182
Size:  2.9 KB in the bottom left corner of each post, underneath the user name and avatar.

    Click image for larger version. 

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ID:	16782 (click to view larger)

    Private messages:
    You find the same icon in the bottom left corner of the message window near the forward arrow.


    Visitor messages:

    In the upper right corner of the message you find "View Conversation", "Edit", "Report".

    Click image for larger version. 

Name:	report_post2.jpg 
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ID:	16783 (click to view larger)

    Click "Report".

    When you click on any of those, Next you will see a message window:

    Click image for larger version. 

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ID:	16784 (click to view larger)

    Please enter a short message to explain the reason why you are reporting a post/private message/visitor message.
    Then click the "Send Report" button.

    Please note:
    We are aware that sometimes you might hesitate to report messages for different reasons, however rest assured that we are treating all reports confidentially, and decide on a case by case basis on how to deal with reports.
    If you have a feeling of unease concerning a message that you receive, please report it in any case.


    Deleting unwanted Visitor Messages:


    We would like to point out that registered users have the possibility to moderate (approve, disapprove, delete) messages on their profile.

    Adventure created a very nice tutorial >>HERE<<

    If you receive inappropriate/harassing visitor messages, please also report them (see above).

    Additionally, you have the possibility to disable visitor messages, or to limit visitor messages to your contacts and forum staff. Look at the top left corner of the forums and click on Settings -> Profile Privacy

    You have several privacy options here that you can change to your liking.

    Ignore List:

    Please also read the information concerning the >>Ignore List Here<<


    In case you have any questions concerning these topics, please create a new thread >>HERE<<
    Last edited by OneBun; 07-25-2010 at 16:23:39. Reason: updated b/c of upgrades

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