I got two Trojan horses with the name JS/Exploit-BO.gen and file name ad4.htm and ad4.htm. And I can’t delete, clean them up or put them in quarantine!! When I tried these three options I got the message that I had to look of the files were protected for writing. So I followed the given path and it seemed that they weren’t on my computer but on the internet and the site/file couldn’t be found (gladly???). I am already busy with scanning my computer but nothing has been found so far. I really never had something like this before and really don’t have an idea what to do.
Before these two Trojan horses I got another one, but my anti-virus program (McAfee) deleted it immediately. When I got the other two Trojan horses all my running programs and opened internet windows didn’t response anymore so I had to shut them down, with the fact that the not saved things would be lost.
My computer seems to function well now, no problems anymore so far, but I really like to know if I should be worried and if I can something of about this. So if anyone has a idea what I can do, I really would appreciate it very much. Thank you in advance.
Edit: Virus scan is completed and there are no infected files detected.
Alright I have found two updates which might help me with the removal of this Trojan horses, but when I download them they ask me in what program I like to open it. And since I really don’t know anything about computers, I really don’t have a clue which program I must choose.
This is the link where I found the updates:
So could maybe someone please tell me which program I have to choose for these updates?